We’re pleased to introduce LiveFeed, our latest addition to Entgra MDM. Enterprise Mobility Management (EMM) admins can now use LiveFeed to troubleshoot issues on devices in real-time and monitor the device performance in a live session.
LiveFeed has numerous uses in businesses. For example, imagine that you’re a sales manager and you want to promote an enterprise application or any other application to the sales representatives who are working in different locations. You then install the application, inform your sales representatives, push that particular app to the devices, and check that it’s functioning properly. Some of your colleagues could inform you that they have been unable to install the particular application or you observe an installation failure on some devices by checking the operation log of the server. Imagine trying to install this application repeatedly and it fails.
To provide other examples, sometimes you receive complaints about devices that function at a slow speed with users experiencing performance issues and even random freezing. At times, devices do not synchronize with the server even when they are switched on. In such scenarios, sales managers will not be able to apply any device operation, policy or app installation to any device. Devices that fail to charge properly and the need for devices that charge faster is another issue.
At this point, if you can view the current details of relevant devices, you can easily discover the reasons behind the above failures. In such a scenario, LiveFeed will be of great help to you.
LiveFeed Functionalities
LiveFeed is available under the Remote Session. After connecting to the device, select the tab called “LiveFeed”. It will show the device details fetched from the device. The extracted device details will include:
- Battery details – The health of the battery, temperature, and charging percentage.
- Device memory – Internal memory usage and external memory usage of the device are shown separately.
- RAM usage – RAM usage of the device.
- WiFi connectivity – WiFi connectivity strength of the device plus daily and hourly WiFi data consumption.
- Mobile connectivity – Mobile connectivity strength of the device plus daily and hourly mobile data consumption.
All of the above mentioned details are derived from the live data of the device. As such, when a user makes a query about the above scenario we can initialize a remote session of that particular device and open the LiveFeed feature. Following that, we can examine the details derived from the device and perform troubleshooting.
Let’s return to the application installation failure example that we discussed earlier. In this particular example, the reason behind the installation failure is due to the poor WiFi or mobile signal strength of the connected device. Moreover, if the device has limited internal or/and external memory space, this could be another contributing factor. Another factor could even include an error with the device.
When we look at the other examples, the reason behind slow functioning devices is less RAM. A synchronization failure can happen when relevant devices are located in areas with poor mobile or WiFi signal strength. Devices with poor battery health experience charging issues.
There are several underlying causes behind application installation failures. By using LiveFeed, you can remotely identify these factors with ease without having to examine the device physically, thereby saving time and providing customer satisfaction in the process. LiveFeed also enables you to learn about the causes behind above mentioned synchronizing and device charging issues.
You can watch this video to learn more about LiveFeed.
Entgra MDM has extensive enterprise wide MDM features that you can customize for your business needs. Learn more about the product and how we can help here.
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