Mobile Device Management

Introducing Entgra UEM 6.0: A Hassle-Free Device Management Experience for Windows Users

Entgra UEM 6.0 is here and has been designed with Windows users in mind, ensuring a smooth bulk device enrollment experience through Windows Provisioning Packages (PPKG) and Microsoft Entra ID integration. You can now manage your Windows devices better with enhanced security settings and group policies using Windows Administrative Templates (ADMX). Connecting work emails, identifying your devices, and setting access conditions with Conditional Email Access (CEA) is now much easier.

Additionally, we’ve made the Android experience better and added improvements to the feel of the interface.

Let’s explore all these exciting updates and more.

Windows Azure AD (Entra ID) Integrated Enrollment Support

Entgra UEM 6.0 gives you a seamless way to enroll your Windows devices with Azure AD (Entra ID) Integrated Enrollment. A streamlined,  efficient enrollment process supports  Azure AD registered and joined Windows devices. 

Key highlights:

  • Enable COPE Enrollment: It’s not just for BYOD (Bring Your Own Device) devices anymore. This new feature empowers organizations to enroll Windows devices in COPE (Corporate-Owned, Personally Enabled) mode, catering to diverse enterprise device deployment needs.
  • Bulk Device Provisioning: You can enroll devices in bulk, making it an ideal solution for large-scale enterprise implementations. Perfect for large-scale deployments, this feature gets your devices up and running quickly, saving time.
  • Easy Account Access: Windows Azure AD enrollment lets you use your Microsoft Azure AD account credentials for device enrollment. This not only simplifies the enrollment process but also ensures a secure,  standardized authentication method for device provisioning.
  • Seamless User Provisioning: In addition to device provisioning, Windows Azure AD enrollment ensures the smooth setup of the corresponding Azure AD user on the Entgra UEM server. This ensures a synchronized and unified user management experience across Azure AD and the UEM server.

Windows Bulk Enrollment Made Easy With PPKG

Set up your Windows devices remotely by deploying configuration settings for the entire enrollment process using Provisioning Packages (PPKGs).

Key benefits:

  • Bulk Enrollment Convenience: Administrators can enroll Windows devices in bulk, streamlining the deployment of device configuration settings for a large number of devices. This addresses the need for a scalable and efficient enrollment solution.
  • Flexible Enrollment Modes: The new PPKG enrollment feature supports both BYOD and COPE modes. This flexibility enables organizations to adapt the enrollment process based on their specific device deployment requirements.
  • Azure AD Integration: Organizations can use Azure AD bulk tokens to create provisioning packages, enabling bulk enrollment of devices in COPE mode when applied during the Out of Box Experience (OOBE). This integration ensures a secure and standardized method for provisioning devices within the Azure AD ecosystem.
  • Creation with Windows Configuration Designer: To utilize this powerful feature, administrators can create provisioning packages using the Windows Configuration Designer tool on a Windows device. This tool facilitates the creation of customized packages tailored to the organization’s specific enrollment needs.

Group Policy Support for Windows

Execute group security and application settings effortlessly across Windows devices. This feature brings a level of familiarity to UEM server administration, resembling the well-known group policy application process in Active Directory environments.

It provides access to configure 200+ Group Policy Administrative Templates (ADMX policies) for Windows PCs. Administrators can control and apply configurations effortlessly via the Entgra UEM console, aligning with the organization’s specific requirements. They can easily set rules for security parameters, app permissions, and other device settings, ensuring a consistent experience across all enrolled devices. 

The configured policies are then applied across all enrolled Windows devices, consistently enforcing the specified rules for security, applications, and device settings.

Conditional Email Access (CEA)

Entgra UEM 6.0 supports CEA for Microsoft’s Exchange Online mail server – giving you a range of advantages.

  • Enhanced Security: Only devices signed up with Entgra UEM can access corporate mailboxes. This makes sure no random devices can look at sensitive corporate information.
  • Automated Compliance: Admins can force all device owners who have not enrolled their devices with Entgra UEM to enroll them at the earliest. This ensures that all devices following the company’s rules can access work emails, keeping everything safe.
  • Grace Period Flexibility: Admins can set a grace period for devices to enroll them in the UEM console. Within this period, devices can freely access work mailboxes. If a device owner fails to enroll the device on Entgra UEM even after the grace period expires, mailbox access from that device will be blocked. This gives device owners some flexibility before any strict rules are enforced.
  • Targeted Access Control: Whether you want to apply these email access restrictions to the whole organization or just a specific group of devices, you can decide what works best for you.

Other New Features

Just in Time (JIT) Provisioning – Effortless Android Login with Microsoft Entra ID

Entgra UEM 6.0 brings you Just-In-Time (JIT) provisioning for a seamless Android login, using Microsoft Entra ID. Users can easily provision their accounts through external identity providers via Entgra UEM for a smooth, efficient Android device enrollment process. 

MS Exchange Online Support for iOS and Android

Entgra UEM 6.0 introduces enhanced support for iOS and Android devices with the inclusion of MS Exchange Online support. Administrators can define and enforce required settings for enrolled devices by specifying managed configurations through email client apps.  This gives you a secure and hassle-free email and communication experience.

Enhanced Logs for User and Device Activities

This feature offers you granular details on user and device activities. Track modifications and user actions with this enhanced logging feature for a comprehensive view of activities within the UEM server. Soon, Entgra UEM will be introducing Kibana dashboards to improve the custom logs feature, providing administrators with a dynamic and visual representation of key events within the UEM server.

Disenroll Multiple Devices Simultaneously

Administrators have the power to disenroll multiple devices simultaneously, streamlining the device management process so that you can save time and manage enrolled devices efficiently. 

UI/UX Improvements

Explore the remote session file system feature with ease through a guided tour. This enhancement simplifies the navigation process during remote file-sharing sessions. You can also tailor your device listing page to your specific needs by customizing columns. This enables you to display the most relevant information at a glance.

Take advantage of our 14-day free trial to explore these features more and test their capabilities. For a comprehensive understanding of all the features and functionalities of Entgra UEM 6.0, check out our updated documentation here. Your feedback and insights are indispensable components of our product improvement process. Contact us to share your ideas and suggestions with us.

Stay ahead with Entgra UEM.

Entgra UEM 5.3: Improving Your Search Functionality, Hierarchical Grouping for Better Device Organization, UI Changes, and More Updates

Unified Endpoint Management (UEM) with Entgra UEM is all about making your device management super smooth, your admin tasks hassle-free, and your app management easier. 

Entgra UEM 5.3, the latest version of Entgra UEM, is now ready for exploration. 

This release introduces several dynamic updates that focus on enhancing search capabilities and streamlining group management. Furthermore, you will discover additional improvements on personalized access control and the visual experience.

Enhanced search functionality

The improved search functionality feature makes it easier to find and manage your devices, apps, and policies. You no longer have to dig through endless lists or struggle to locate a device, app, or policy. One quick search is all you need.

These are the details of how this feature will help you:

  • Simplified device discovery: Say goodbye to endless scrolling and manual searches for devices. Enter a part of the username in the search bar on the device listing page and relevant devices linked to that user will appear. 
  • Seamless app search: The enhanced search functionality extends beyond just devices. Whether it’s part of the app name or the app’s status in the store or publisher portal, finding the apps you need is effortless. No more guessing which category an app falls into.
  • Instant policy retrieval: Looking for policies, too, is now much easier.  Simply input the policy’s name you’re after on the policy listing page and watch the results narrow down instantly.

Introducing hierarchical grouping

A more organized device grouping experience is now yours. The product enables you to adopt a hierarchical, structured approach to group and subgroup formation. 

This is how this feature will benefit you:

  • Improved device organization: Admins can efficiently organize devices, mirroring the organization’s hierarchy with hierarchical grouping. This simplifies the process of locating and managing specific devices within the larger context of the organization.
  • Efficiency in management: By grouping devices in a hierarchical manner, admins can now apply policies and deploy apps at different hierarchy levels, streamlining management. Consistent updates are ensured across devices.
  • Heightened security: Hierarchical grouping lets you gain precise control over device permissions. You can assign specific policies or restrictions to groups and subgroups, safeguarding sensitive data.
  • Faster troubleshooting: Troubleshooting becomes organized. Identify patterns within groups for efficient issue resolution, improving device performance.

Email notifications for SIM removal

We all know that staying informed about any changes to your devices is crucial. Entgra UEM 5.3 introduces email notifications for SIM card removal to ensure that you’re always in the loop. 

You can be at ease knowing you’ll be instantly notified when a SIM card is removed from an enrolled device.

This feature is important because:

  • Strengthened security: These notifications let you detect suspicious activity or security breaches promptly. Proactively secure your devices from unauthorized access.
  • Real-time monitoring: No more manual device checks for SIM card changes. Automated emails keep you informed without constant intervention, saving time.
  • Swift action: Immediate notifications enable quick response to unauthorized SIM card removals. This proactive approach minimizes the potential impact of any security incidents and maintains the integrity of your device fleet.

Specifying app visibility based on user roles

Admins now have the ability to precisely dictate which user roles can access specific apps during publishing. This ensures a user-centric app experience, restricting sensitive or specialized applications to authorized personnel only. With this feature, you can fine-tune your app distribution processes to deliver apps to the right users at the right time

These are the advantages of controlling app access based on user roles:

  • Fortified security: Limiting app visibility ensures that confidential resources are only accessible to authorized individuals, reducing unauthorized usage.
  • Streamlined workflow: Role-specific apps optimize workflows, boosting employee productivity by providing tools aligned with their roles for their specific job functions.
  • Customization and agility: App access tailored to roles aligns with unique organizational needs and structures, enhancing flexibility and adaptability.

UI improvements

Iconic app recognition

Identifying apps can be tough if icons are generic or mismatched when encountering diverse apps on multiple devices. Entgra UEM 5.3 changes this by attaching fitting icons to apps, enabling instant recognition.

Key highlights of this feature are:

  • Instant recognition: No more confusion over apps with vague or mismatched icons. Each app now features its own fitting icon so that you can find it easily.
  • Aesthetics and usability: This feature redefines navigation and usability, improving the overall appearance and thereby your UX.
View device groups

Users can now effortlessly spot the groups assigned to a device with a single device view. Presented in a user-friendly interface, this feature offers a straightforward, coherent understanding of your device fleet for better organization and management.

Thank you for taking the time to read about the exciting features of Entgra UEM 5.3. To learn more about each feature’s functionality, read the product documentation.

Ready to dive in deep? Experience Entgra UEM—just give it a go via our Try-It-Now feature.

As always, we encourage you to contact us if you have any comments or suggestions. 

A Simpler Device Enrollment Experience for Entgra Cloud Users With Entgra UEM 5.2

Photo by Pixabay on Pexels

We are pleased to announce the release of Entgra UEM 5.2, giving you a more streamlined, hassle-free device onboarding experience – especially if you are a new or trial Entgra Cloud user who is onboarding your first device.

At Entgra, we are always listening to our customers and striving to improve our products. We found that some users encountered challenges during the device enrollment process when analyzing feedback. Furthermore, we wanted to shorten our support response times. 

The result is Entgra UEM 5.2. You can now enjoy a guided enrollment experience, eliminating any confusion along the way. And if you still need help or guidance, our support team is just a live chat message away, ready to answer your questions as quickly as possible. In addition, you can expand your brand identity and experience a more scalable device location tracking facility with the latest version of our product. 

In this blog, we will explain how these exciting new features and improvements will enhance your device onboarding experience.

What you need to know about Entgra UEM 5.2

Whether you are a new user or an existing customer, we designed Entgra UEM 5.2 to ensure that your experience with our platform is smoother and more efficient than ever before. Here’s a detailed compilation of the feature enhancements in this version:

  • Self-guided enrollment

This provides a wizard-based, simple, and clear direction for the best mode of enrollment suited to your requirements. You can complete the enrollment process easily and without any assistance from our end. This feature eliminates the guesswork for users who are unsure about which enrollment mode to choose – a major concern for many of our customers. 

  • Guided UI tour

Navigate Entgra UEM easily and discover all available features/functionality quickly. This feature is particularly useful for new users who may be unfamiliar with the product or for those who want to explore new features you may not have used before. By providing a guided tour, we can ensure you have a seamless onboarding experience and gain the most from Entgra UEM. 

  • Live chat 

You now have instant access to our support team so that we can address your queries/concerns as early as possible. This feature ensures that customers receive prompt and efficient support when they need it. This is particularly helpful for evaluation users who may have questions or need assistance during their trial period.

  • Disable unwanted apps 

Disable unwanted apps from your device launcher without having to block list them. This feature helps to keep your device launcher clean and organized, making it easier to find and access the apps you need. This can help to improve productivity and save time in the long run too.

  • Agent labeling 

Label your device agent as required by simply sending a notification to the device. This is helpful for customers who have many devices and need to keep track of them efficiently. Yet another time consuming task is eliminated as you now have a more convenient way to label your device agent and there is no need to enter the label for each device manually.

  • Per tenant theming

Personalize the Entgra UEM to match your brand identity. You can easily customize the appearance of your Entgra UEM platform, giving each tenant a distinct look and feel that represents your organization’s brand theme. Customize branding assets such as logos, favicons, app titles, etc. to create a seamless and unified experience for your tenants.

  • Device tracking enhancements

Leverage the benefits of Traccar with its latest enhancements. You have complete visibility and control over your devices in a more scalable way. Track them in real-time on a map and monitor their movements. The new improvements also enable you to obtain your devices’ historical activities, adding an extra layer of security to Entgra UEM and providing valuable insights into your device fleet.

Learn more

We are committed to delivering the best possible experience for our customers and hope you find this latest release valuable and user-friendly. 

To learn more about Entgra UEM 5.2, visit our product documentation. And do not forget to try out the product with our Try It Now feature to experience the latest UEM features.

We are always happy to answer any questions you may have. Reach out to us here.

How a Mobile Device Management (MDM) Solution Works in the Healthcare Industry

Image credits: RODNAE Productions from Pexels

More Devices Mean More Challenges

The healthcare industry is one of the best examples where a multitude of devices are used daily by a large number of people, ranging from healthcare professionals to patients and visitors. Over the years the sheer number of devices used in the healthcare industry has grown and the Internet of Things (IoT) healthcare market is estimated to grow to USD 260.75 billion by 2027.

Increasingly, mobile computing devices such as phones, tablets, and portable computers  are used to streamline certain administrative operations such as channelling/ appointment scheduling, report storage, set up self-service kiosks, and displaying information on doctors’ availability.

Devices used in this industry broadly fall within two categories – devices that are solely used for medical purposes and hospital operations, and devices used for patient entertainment purposes during their hospital stay (i.e. tablets with a range of apps that patients can use). 

These devices, particularly those used for medical purposes and hospital operations, collect, store, and transmit sensitive personal data about individual health conditions and past medical records. Any data leak, whether accidental or in some cases deliberate, is costly both in monetary terms and reputational damage to the hospital or medical clinic. Moreover, the fact that many hospitals and medical clinics have BYOD policies adds a further level of complexity.

All these developments present a number of challenges to IT teams in this industry. For one, data security is of paramount importance. Secondly, these teams are responsible for device maintenance and oftentimes, this is a manual and time consuming task involving devices placed in many locations where a team member is required to be physically present. Thirdly, devices require frequent security and application updates, and monitoring. Finally, devices have to be replaced when they no longer function properly.

MDM Solutions Have the Capabilities To Empower IT Teams

This is where a Mobile Device Management (MDM) solution helps. Recently a large hospital chain that we worked with decided to use a MDM solution to securely manage all of the devices used across multiple hospital locations throughout the country. This hospital chain required the following:

  • Centrally managed system – for tablets, phones, and public signage units used for channeling, bookings, and other operational functions.
  • Automated updates –  presently, security, OS, and app updates are performed manually.
  • Enhanced security – anyone who has access to a device gains access to all the system level settings. Since a majority of these devices are located within public areas, it was impractical to limit physical access.
  • Onboarding and authorization for devices – management software was not used for device onboarding and devices are connected to the hospital network for internal access.
  • Prevention of malpractices – eliminate instances where sensitive data is compromised on purpose by any employees and the separation of access for work-related use from personal use where employees use their personal devices.

After working with several vendors in the past, the hospital chain has identified their pain points and the ways through which data leaks can occur. Through Entgra MDM, we have been able to provide the following capabilities to address the hospital chain’s concerns:

  • Centralized device management

One of the greatest benefits of centralized device management is that IT teams can manage an unlimited number of devices that use varying operating systems (i.e. Android, iOS, Windows, Linux, etc.) using one technology platform.

  • Data security, access controls, and onboarding

A single technology platform also helps with device and data security. IT teams can use the MDM solution to enable authentication (MultiFactor Authentication or Single Sign On). This way, only authorized employees can gain access to devices for work related purposes only. This is particularly helpful when BYOD policies are in place.

  • Device lock-in

Device misuse and loss are common concerns in the healthcare industry. In the event that a device is lost or stolen, or of an attempted unauthorized access, IT teams can remotely lock the devices to prevent any data leaks.

  • Remote maintenance and monitoring

Device maintenance and monitoring are time consuming tasks, requiring many resources from the IT team. Using a MDM solution eliminates this need, as the IT team can now perform these tasks remotely, from any location and need not be physically present at the device locations.

  • Security, OS, and app updates

A MDM solution enables frequent security and app updates are installed in devices in real time.

Image credits: Anna Shvets from Pexels

Benefits for the Long Term

Once the MDM solution is in place, this hospital chain can look forward to several benefits:

  • Fewer resources to maintain devices – as they are now protected. At minimum, only one person is needed per hospital to manage these devices.
  • Improved security – results in minimizing scenarios of data leaks, especially those associated with deliberate intent.
  • Efficient and effective device monitoring – saving time in the process too. It no longer matters if hundreds of devices are in use at any one time.
  • Reduction in costs associated with device maintenance – as large teams are no longer required and resources can be better allocated in the long run.

We are well-placed to help anyone in the healthcare industry who is looking to adopt a MDM solution. Get in touch with us here to learn more.

Allow and Block Listed Apps With Entgra MDM

Manage device applications by using our latest feature

Entgra MDM now enables you to allow and block listed apps with the latest feature. Enterprise Mobility Management (EMM) admins can manage device applications by using the blacklisting and whitelisting technique.

By way of an example, think of a school or an educational institute that provides tablets to their students for online learning. Admins need to restrict several apps from these devices (such as social media apps) in these scenarios. This means that these apps will be blacklisted whilst other apps, such as educational ones, would be installed in the devices sans interaction with the students.

The app blacklisting and whitelisting feature help you to meet these requirements. App whitelisting means that all applications, except the ones explicitly defined, are blocked. End users can only use apps that have been explicitly defined. App blacklisting occurs when defined applications cannot be installed on target devices. If the given black listed apps are already installed, they will be removed from devices.

The Entgra IoT Platform has an Application Restriction Settings policy with the capability to manage device applications for appropriate users. You can access this policy in the Android policy section on the Entgra IoT Platform. In this feature, you have the ability to select the appropriate app list type. Depending on the type selected, the functionality is as follows:

Allow List

After selecting the allow list you need to add these apps’ names and their package names. When the policy is applied to the device, only the listed app will be available and other apps will disappear.

Block List

Provide the names of the apps and package names that you want to add to the block list. When the policy is applied to the device, only the listed app will be removed and other apps will remain in the device.

In this way, you can change the number of apps on devices according to your preferences.

Let us return to the example. The head of the school or institution can add apps and their package names that he/she wants to block from the devices to the Block list. These listed apps will be removed from the devices while the required apps will remain. On the other hand, if he/she wants to add some educational or learning aid apps to the students’ devices, these can be installed through this policy.

Entgra MDM has extensive enterprise wide MDM features that you can customize for your business needs. Learn more about the product and how we can help here.

You can also get in touch with us via

Understanding Entgra’s Enterprise Mobility Management Capabilities (Part 2)

An introduction to our file transfer feature

This blog is the second part of a series that deep dives into Entgra’s Enterprise Mobility Management (EMM) capabilities. Through this blog series, we aim to provide a better understanding of how Entgra’s technology can help you manage and secure your devices, improve the performance of your employees, and increase business profits through seamless device management.

Transfer Your Files and Perform Operations in Local Device Files

Imagine that you are managing a sales team. Your day to day activities involve sending sales reports or any other kind of find to your team members’ mobile phones or tablets. Or perhaps you need to edit files that you have already sent by renaming it or delete unnecessary files stored in a device. These actions can be performed easily when you are in the office.

Now imagine that your sales team is in the field and you want to transfer files to them, transfer files from their device to your server or perform an operation on the file in their device without disturbing them.

Fortunately, there’s a way to perform these actions.

Entgra IoT Server, with its EMM features, provides file transfer features to tackle similar kinds of scenarios. Admins can transfer files from an FTP server to a folder in the user’s device and vice versa using the file transfer feature. It is also possible to remotely access a device’s file system and perform file management tasks such as copy, rename, and delete files. 

Here’s a short video that illustrates how simple remote and access is:

Using Devices in the Field

Click on the “connect to device” option on each device to start a remote session when using your devices in the field. This will display the device’s files on the screen. Select the option that allows you to select a server, where you can view all preconfigured FTP servers. Then simply click one of the servers, the server files will be fetched and shown on the screen. You can select any file and perform file transfer from local device to the FTP server or vice versa. This also comes with an option to rename and delete the local files in the device also.

The first blog of this series gives you a quick introduction to our remote screen sharing and control features. You can read the blog here. You can learn more about our IoT, EMM, and Mobile Device Management (MDM) technology here. We’re always happy to hear from you, so drop us an email on to start a conversation with us.

Digitalizing Day-to-Day Tasks of Public Field Officers

How Sri Lanka’s government administrators can digitalize vital citizen data collection functions

Sri Lanka has a multitude of government agencies with varying levels of processes involved. At present, numerous public field officers employed by these agencies perform many tasks – such as citizen data collection – manually using paper forms. They include village officers (or Grama Sevakas), public health inspectors (PHIs), community midwives, environmental police officers, municipal council employees, and field officers from the Department of Agrarian Development and the Department of Census and Statistics to name a few. They then visit the relevant area government offices to sync their work – again performed manually.

In a bid to digitalize key government functions, some agencies have begun distributing public field officers with mobile devices that contain a set of apps to eliminate these manual tasks and ensure that data is available in a centralized system in a timely manner. 

While this is a welcome move, this endeavor does not address key functionalities. These include:

  • A centralized strategy to monitor and manage devices deployed in the field.
  • An ecosystem to provide remote app updates or new apps. Public field officers are required to manually download and install apps. 
  • Strategy to provide operating system (OS)/ security updates and mandatory app updates such as virus guards.
  • Remote troubleshooting of device, app, and OS related issues that would eliminate time consuming and costly field visits by IT support teams.
  • Tools to enforce data usage restrictions, misuse of devices or data/ device theft.
  • System level architecture to provide centralized identity, device management, integration or APIs.

The lack of these functionalities would pose several challenges that will impede the long term success of a large scale project such as this. This blog provides a step-by-step guide on how government agencies can implement a device strategy that addresses these functionalities and simplifies data collection whilst saving costs in the long term.

Device Strategy and Ecosystem: A Step-by-Step Guide

The device strategy and ecosystem must address each of the following considerations before devices are used in the field.

Device functionality

Takes into account issues such as device robustness, how they would work in the field seamlessly, battery life of each device, and device weight.

Device specifications

Operating system used by devices (i.e. OS or Android), scanning requirements, whether or not devices are able to connect to printers, and the warranty period of devices.

Device ownership and user policies

Privacy and user guidelines are central to a project such as this. The device strategy must address who exactly will be given access to use devices in the field, guidelines for doing so, and the policy adopted for usage outside of official duties.

Identity and access management and storage

Security and identity management (IAM) are often the cornerstones of a sound device management strategy. A successful IAM system consists of single sign-on (SSO), self sign up, password set ups, and password resets. This system must decide on whether OTPs for sign up will be sent via SMS or email for secure signing in and the official verification/approval process.

Device configuration

Test devices, check runtime usage, and ensure that onboarding configurations are functioning as intended and device apps work in offline mode.

App development

Apps must incorporate user behavior, use the mobile device management (MDM) app store, sandbox environment in place, and kick start beta testing.

Device distribution and education

Once all of the above are in place, the relevant government agencies must prepare lists of device recipients, map serial number ID with employee IDs, decide on a complete support structure (i.e. who will provide 1st and 2nd level support), prepare instruction manuals to educate users, and organize device delivery to the field force. This is also the ideal time to formulate the device roll out plan and scale the device system with the expected support load.

Run a pilot and deploy devices to the field

This is the ideal moment to define the defect reporting process and the warranty claim process.

Pre-work device check and monitoring

Finally, before devices are in full use, assess the level of support needed, how alerts/escalations are reported, and app functionality.

Data Analysis and Visualization to Aid Policy Makers

A project such as this will require particular attention paid to methods of data storage and visualization to facilitate analysis by policy makers. The device strategy requires a central data storage mechanism – by ‘data’ we refer to both citizen data and device functionality data. Data visualization will be enabled in the form of dashboards to aid government employees and policy makers.

By implementing a device strategy with these considerations in mind, government agencies are better able to lower costs through greater control over device usage, plan for the long term, and start digitalizing services for the benefit of citizens, policy makers, and public field officers alike.

Entgra provides has worked with many public agencies and private sector organizations to implement robust device strategies. Learn more here.

Entgra MDM Now Includes LiveFeed, Enabling Admins to Remotely Track Device Details With Ease

We’re pleased to introduce LiveFeed, our latest addition to Entgra MDM. Enterprise Mobility Management (EMM) admins can now use LiveFeed to troubleshoot issues on devices in real-time and monitor the device performance in a live session.

Photo by Marek Levák on Unsplash

LiveFeed has numerous uses in businesses. For example, imagine that you’re a sales manager and you want to promote an enterprise application or any other application to the sales representatives who are working in different locations. You then install the application, inform your sales representatives, push that particular app to the devices, and check that it’s functioning properly. Some of your colleagues could inform you that they have been unable to install the particular application or you observe an installation failure on some devices by checking the operation log of the server. Imagine trying to install this application repeatedly and it fails.

To provide other examples, sometimes you receive complaints about devices that function at a slow speed with users experiencing performance issues and even random freezing. At times, devices do not synchronize with the server even when they are switched on. In such scenarios, sales managers will not be able to apply any device operation, policy or app installation to any device. Devices that fail to charge properly and the need for devices that charge faster is another issue.

At this point, if you can view the current details of relevant devices, you can easily discover the reasons behind the above failures. In such a scenario, LiveFeed will be of great help to you.

LiveFeed Functionalities

LiveFeed is available under the Remote Session. After connecting to the device, select the tab called “LiveFeed”. It will show the device details fetched from the device. The extracted device details will include:

  • Battery details – The health of the battery, temperature, and charging percentage.
  • Device memory – Internal memory usage and external memory usage of the device are shown separately.
  • RAM usage – RAM usage of the device.
  • WiFi connectivity – WiFi connectivity strength of the device plus daily and hourly WiFi data consumption.
  • Mobile connectivity – Mobile connectivity strength of the device plus daily and hourly mobile data consumption.

All of the above mentioned details are derived from the live data of the device. As such, when a user makes a query about the above scenario we can initialize a remote session of that particular device and open the LiveFeed feature. Following that, we can examine the details derived from the device and perform troubleshooting.

Let’s return to the application installation failure example that we discussed earlier. In this particular example, the reason behind the installation failure is due to the poor WiFi or mobile signal strength of the connected device. Moreover, if the device has limited internal or/and external memory space, this could be another contributing factor. Another factor could even include an error with the device.

When we look at the other examples, the reason behind slow functioning devices is less RAM. A synchronization failure can happen when relevant devices are located in areas with poor mobile or WiFi signal strength. Devices with poor battery health experience charging issues.

There are several underlying causes behind application installation failures. By using LiveFeed, you can remotely identify these factors with ease without having to examine the device physically, thereby saving time and providing customer satisfaction in the process. LiveFeed also enables you to learn about the causes behind above mentioned synchronizing and device charging issues.

You can watch this video to learn more about LiveFeed.

Entgra MDM has extensive enterprise wide MDM features that you can customize for your business needs. Learn more about the product and how we can help here.

You can also get in touch with us via